Your Privacy Explained

This Privacy Notice describes how Aurora Finspire (“we”, “us” or “our”) gathers, uses, retains and protects personal information when you visit our website, create an account or use our trading and support tools. It should be considered together with the Terms of Use and covers both visitors and registered account holders.

Details we may gather

We may obtain identity information, such as your first and last name; contact information including your email address and telephone number; your country of residence; IP address; technical usage records; account settings; and details submitted through forms, support requests or payment checks. Certain information is needed to create an account and handle deposits or withdrawals, while other data supports account security and dependable service operation.

How we use personal information

• To set up, verify and administer your account
• To operate the platform, display market charts and assist customers
• To meet legal duties and requirements relating to fraud prevention and regulation
• To strengthen reliability, identify misuse and protect authenticated sessions
• To send operational updates about your account, including deposit adjustments and scheduled maintenance

How we safeguard your data

We apply suitable technical and organisational safeguards in light of the risks involved. These may include SSL encryption while data is transferred, permission controls, records of sensitive access and, where available, two-factor verification. Absolute security cannot be promised for any system; please contact [email protected] without delay if you suspect unauthorised access to your account.

Your data choices and rights

Subject to the laws applicable in your location, you may be entitled to access, amend, limit or erase certain personal information, or object to particular uses of it. Send an email to [email protected] with “Data rights” as the subject and include the email address linked to your account. We may carry out proportionate identity checks before acting on your request.

Storage periods and suppliers

We keep personal information only for the period needed to deliver the service, meet legal duties or handle disputes. Trusted suppliers, including hosting companies, payment providers and transactional email services, may handle information for us under contractual directions and suitable security controls.

Cookies and technical records

Our website may use cookies and comparable technologies to maintain sessions, protect the site and measure general visitor activity. Browser settings can be used to limit some cookies, although this may affect features such as signing in or saving your preferences.

Contacting us about privacy

If you have questions about this notice or your rights over personal information, contact us at [email protected]. We will aim to respond clearly within a reasonable period, subject to any checks that may be required.